Talking head: Rt Hon Jack Straw MP

Listen to Jack Straw talking at this year's Claims Event in London

Please note that this website holds all of the information for the 2011 event.

The 2012 event is currently in production - as soon as dates, venues, speakers and topics are confirmed, they will be posted here. In the meantime, please add this site to your favourites and browse the links to view the programme, speakers and sponsors of the 2011 event.

The Claims 2011: 12 October, Victoria Park Plaza, London

Rt Hon Jack Straw MP to give a keynote address >> View session

The Claims Event is the Post Claims Club's annual conference, and the only event it hosts that is open to non-members. It offers unique opportunity for suppliers to the claims community to meet and network with our members, senior claims managers from the UK's largest insurance companies.

The largest and most comprehensive conference in the claims sector, the event will address the major challenges facing your business in 2011 and beyond. This year's agenda incorporates a strong focus on the future of claims, covering key themes from preparing for a market without referral fees, to developing the claims leaders of tomorrow and streamlining operating models to improve customer experience.

Through a combination of expert presentations, panel discussions and interactive discussion, this event will provide claims professionals with an unrivalled forum in which to debate, and shape, the future of the industry.

Conference highlights for 2011:

• Evaluating the operational and commercial impact of a referral fees ban on insurers
• Evolving your claims operating model to meet customers' needs
• Identifying and developing the claims leaders of tomorrow: Views from today's rising stars
• Improving vehicle safety and cycle times for motor claims
• Managing the implications of major weather events, from escape of water to flood claims